Warranty
WARRANTY
Limited Warranty
Casepiece USA warrants that the Casepiece USA goods sold comply with the description contained in this Warranty. All parts and products are warranted one year from the original date of delivery except: parts and products used for commercial, contract, rental trade, institutional, or any other non-residential purposes; parts and products that have not been maintained in accordance with the care recommendations provided by Casepiece USA; parts and products damaged resulting from the Consumer's improper assembly; or parts and products that are damaged or defective due to normal wear and tear.
To exercise rights under this warranty, proper documentation, i.e. photography, purchase order number, manufacturer's bar code label, and or any other pertinent information upon request is required. Casepiece USA reserves the right to repair or replace the product within the warranty period based upon the documentation received as support of a claim for consideration. Casepiece USA will not replace or repair any product if improper maintenance, improper handling or improper use caused the damage. Any Casepiece USA product sold from or modified by a Non-Authorized Dealer, Seller or Consumer will void the Warranty.
Casepiece USA does not supply repair parts free of charge to a third-party, unaffiliated warranty service provider. This warranty does not cover products sold or designated "AS IS" at the time of purchase. Warranty does not cover minor or production variation between product images and the sold product.
Cost of packaging and shipping to and from Casepiece USA is not covered by the warranty unless expressly arranged by Casepiece USA. This warranty does not extend to furniture that has been exchanged or replaced by Casepiece USA as settlement of an original claim of defective merchandise. This warranty does not extend to furniture that has been moved from delivery location on original purchase order.
FRAME – 1 YEAR
Warranty applies to Upholstery hardwood frames. These are warranted to be free from defects in workmanship, materials and construction for ONE (1) years from the date of delivery. This warranty does not include frames for beds, headboards and the like. Defects in workmanship and material are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece. This warranty does not cover normal everyday use and does not apply to defects resulting from misuse, accident or negligence, or improper installation or handling by delivery service. (Updated 01/08/21)
UPHOLSTERY – 1 YEAR
Casepiece USA warrants all our upholstery fabrics against defective materials and workmanship for ONE (1) year from the date of delivery. This warranty covers seam failure and fabric separation. This warranty applies as long as it remains upholstered in the original fabric and is used under normal wear in normal conditions. This does not cover shrinkage, piling, or fading due to chemical after‐treatments or improper cleaning. Use of chemical treatment or improper cleaning invalidates the warranty.
SEATING/CUSHIONS/FILL – 1 YEAR
Casepiece USA warrants seating against abnormal loss of resiliency of the upholstered furniture, including any supportive springs and/or webbing, for ONE (1) year from date of delivery, as long as it is used under normal wear and other normal conditions. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects.
MECHANISM – 1 YEAR
Casepiece USA warrants our products with reclining system against manufacture defects for ONE (1) years from the date of delivery. This warranty covers metal reclining frames, footrest rails and its mechanism to be free of defects in manufacturing.
RECOMMENDED UPHOLSTERY CARE
If necessary, clean immediately with mild soap (non‐concentrated), diluted in lukewarm distilled or purified water and on a soft clean towel. Always try to clean in a small hidden area first. For oil, grease, or stubborn stains: consult a professional upholstery care company. Do not use bleach, oily substance, or strong detergent (including laundry detergents). Use of these materials with chemicals may harm and/or discolor the upholstery. Keep ink, fluids, bodily oils, chemicals and sharp objects away from upholstery. Exposure of fabric to direct sunlight or extreme light sources may cause fading and/or damages. Do not use any heat lamps or hair dryers on the leather or fabric. Do not place over or near a direct heat source.
CUSTOMER REPAIRS
Casepiece USA cannot accept responsibility for further damages caused or injuries sustained that may result from the attempt of a "self-repair" by a Consumer. Casepiece USA recommends only trained service technicians attempt repairs to their furniture. Casepiece USA will only supply assembly instructions or make repair recommendations of trained repair personnel. Extra care should be taken when trained technicians work on furniture due to moving parts. No attempt should be made to inspect or repair furniture until all precautions have been taken to avoid injuries.
Remedy Exclusions
Liability and exclusive remedy of Casepiece USA under this warranty is limited to actual repair or replacement. Casepiece USA's total liability shall not exceed the invoice amount to the original seller. Casepiece USA is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.
Nontransferable
Warranties extended on Casepiece USA products are intended for the protection of the initial purchaser and are not transferable to any other party.
Returns:
Should it be necessary to return your Casepiece USA product, you must contact and work through the original seller, who must obtain return authorization from Casepiece USA and comply with specific procedures.